Refund Policy

SERVICING LAS VEGAS AREA PARTIES
NO REFUNDS

Due to the custom preparation and event-specific nature of our mobile teddy-making parties, all payments are final once the contract is signed. We are committed to exceptional service and will work to resolve legitimate concerns.

Limited Exceptions

Refunds are not provided except at the sole discretion of Timeless Teddies management if circumstances are deemed reasonable and the party has not occurred.

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Cancellations

Cancellations available only for parties booked 30+ days in advance, subject to a 15% processing fee (85% refund). No cancellations accepted within 30 days of the event date.

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Rescheduling

Orders can only be canceled within 24 hours of purchase if they have not yet been processed or shipped. Once an order is in production or has shipped, cancellations are not possible.

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Defective Materials

If party materials are damaged or unusable due to our error upon delivery/setup:

Contact us within 24 hours at mailto:shoptimelessteddies@gmail.com

Provide event details, photos, and description

We will arrange replacement materials when possible

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What This Covers

This policy applies to all payments processed through Stripe or Honeybook invoices after contract signing. No refunds for change of mind, scheduling conflicts, or venue changes.

CONTACT US

For policy questions or to request an exception review, email mailto:shoptimelessteddies@gmail.com